I’ve been busy this week teaching summer session at the US Air Force Academy so haven’t been posting here. But I have found the time to respond to a bunch of CX Questions of the Day:
Monday, Jeremy was asking about Journey Mapping:
It’s all about the visualization! pic.twitter.com/eFiEe0Z33g
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) June 22, 2020
Then, Tuesday, Neal Topf popped in to sub for Jeremy with a question about quality assurance:
Yes, yes. A thousand times yes.
Scores and scoring are at the heart of quality assurance and improvement. You have to know what good looks like and where you're falling short…
But there's more… pic.twitter.com/lBjVh4YNTR
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) June 23, 2020
On Thursday, Jeremy was back asking about positive Customer feedback:
I always say you want negative feedback… you should always be looking for it…it's the best source of learning.
But you can use positive feedback to learn as well; and of course to celebrate! pic.twitter.com/a01sgqMGoe
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) June 25, 2020
And we wrapped up the week with something different: “What are you thankful for?”
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) June 26, 2020