The world of work out there these days is simply weird. With unemployment clearly and dramatically impacted by the choices made in response to the whole Covid-19 mess, and yet the economy going gangbusters, it’s hard to understand if things are good or bad sometimes.
Lots of organizations are looking to hire, and especially in the CX field, what with the renewed interest in Customer Experience and care as a result of the new world in which we find ourselves. Many an article has been written since the beginning of the saga emphasizing how important Customer loyalty and care are to the ‘new normal.’ I’ve also been fascinated to see what’s going on in the world of CX employment. I’ve mentioned a few times that it’s an interesting world out there for CX jobs, but in some ways, there’s nothing all that unique about our career field than any other business discipline: People want (and deserve) to be treated fairly and respectfully. (more…)