Improving our processes is hard work. There’s a lot of research and thinking that goes into the exercise of getting better at what we do. Add to that the complexities and politics of change management—especially if your organization is large and/or well-established—and it can be daunting for sure. People spend careers refining their approach to Process Engineering, and quite frankly, if it’s being done right, there’s a lot of math involved. And as any one of my cadets can tell you…math is hard.
One thing that (unnecessarily, in my opinion) makes it even more of a challenge is the wrong perspective. I consider it unnecessary because it’s a human tendency, but not an inevitability, to see things from our own perspective and miss those of others. (more…)