Sometimes I’m too literal, but Jeremy asks if we can deliver good CX without human interaction.
Well, your insights have to come from somewhere!
No, no no.
Even when you automate (and therefore empower your #customers), you need to do with with #humancentered #DesignThinking in mind. It all starts and ends with the #customer.#CX #cxleaders pic.twitter.com/dCKEg52gZs
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) August 17, 2020