#CXQOTD: When to survey?
There are lots of places to ask… but just as important, don't insult your Customers by asking when/where you know you won't be doing anything about their concerns: pic.twitter.com/uAvdiVllCT
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) January 7, 2021