Sometimes I’m too literal, but Jeremy asks if we can deliver good CX without human interaction.
Well, your insights have to come from somewhere!
No, no no.
Even when you automate (and therefore empower your #customers), you need to do with with #humancentered #DesignThinking in mind. It all starts and ends with the #customer.#CX #cxleaders pic.twitter.com/dCKEg52gZs
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) August 17, 2020
This is from a couple days ago, I forgot to post here with all the teachin’ I’ve been doing!
In the short term, you can always put profits "ahead of Customers"
But long-term, #CX is a *requirement* for profitability.
Ultimately, organizations that require making a choice between the two are already in trouble… pic.twitter.com/rA8ND2xXop
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) July 6, 2020