Appearances and events

Hire for compassion…but also make sure your culture matches

Steve DiGioia asks a great question about your Customer-facing team members’ words, but it can be representative of a more deep-seated issue:  Your culture!


By | 2020-08-28T17:37:06+00:00 August 28th, 2020|Categories: CX Culture, Sightings|0 Comments

I’ll be on a podcast! Check it out this Friday

My buddy Nick Glimsdahl interviewed me recently for his podcast, and it’ll be released in just a few days:

By | 2020-08-29T00:22:53+00:00 August 3rd, 2020|Categories: CX Culture, CX Strategy, Sightings|0 Comments

More webinar! Another Reuters Events chat coming up next week!

By | 2020-07-31T16:17:15+00:00 July 31st, 2020|Categories: Reuters Events, Sightings|0 Comments