Appearances and events
Here’s a direct link
@jnickhughes of Founders Live had me on his podcast recently where we spoke about #cx and #startups and how important it is to listen to your #customers and apply what you learn.
Check it out! https://t.co/wj0DXLJUQN
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) October 30, 2020
Hi folks! We've got another Reuters Events Marketing & CX webinar coming up next week:https://t.co/0iblZRsh5J
I'm looking forward to speaking with Ana Pia Guzman-Briley, MBA from TGI Fridays, @ljasminek from Sutter Health, @caroltran, and from our sponso…https://t.co/Fd13zMsGQy
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) October 23, 2020
Steve DiGioia asks a great question about your Customer-facing team members’ words, but it can be representative of a more deep-seated issue: Your culture!
Steve, great question… Sometimes you need to coach, and sometimes you need to take a look at your culture: Is it compassion-based, or compliance-based? https://t.co/fweEXrZikq pic.twitter.com/rNrDtx6B5y
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) August 28, 2020