Don’t leave that seat empty

May 3rd, 2022|0 Comments

There’s an old anecdote that’s probably apocryphal—at least for some brands that like to tout it—that certain Customer-centric companies are “so dedicated” to their Customers that they [...]

Three important words

March 23rd, 2022|0 Comments

I wrote a while back about how a big-box home improvement retailer made it less convenient for military folks to receive their in-store discount, while saying the [...]

Channels, again

February 16th, 2022|0 Comments

We recently swapped service providers here at home for one of our communication services.  The entire experience [...]

The 30-50-20 Rule

January 26th, 2022|0 Comments

A potential client contacted me a while back and was inquiring about my framework (well, thanks for [...]

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