The new book is out! Pick it up here!
Last year I published my first book on Amazon.
These days you can also get it at Barnes & Noble.
When I was coming up learning about CX, I listened to the Experience This! podcast with Dan Gingiss and Joey Coleman. Then I was on it!
Publish date: 21 December, 2021
Artwork for EP150: Alignment, Entertainment, and Accomplishment!
EXPERIENCE THIS!EP150: Alignment, Entertainment, and Accomplishment!
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Here’s me on my good friend Rick Denton‘s “CX Passport” podcast.
Publish date: 29 June, 2021 (and I re-ran on 8 March, 2022)
I was one of Nick Glimsdahl‘s earliest guests on his “Press 1 For Nick” podcast:
Publish date: 7 August, 2020
Then Nick had me back as part of a live event:
Publish date: 16 March, 2022
It was an honor to be on Dan Gingiss‘s “Experience Maker” show..
Publish date: 4 November, 2021
I had a wonderful conversation with my friend Mary Drumond from Worthix
Publish date: 8 November, 2021
I was honored to be on the one-and-only Fireside Chats Without the Fires podcast. Here Neal and Paul and I go over a lot of what ended up in my book.
Publish date: 9 March, 2021
… Then, Neal and Paul had me back after I published it.
Publish date: 20 September, 2021
The lovely and gracious Charlotte Ward has had me on her podcast enough times she should have her own page here! She even did a written Q&A with me once.
Episode #118: CSAT
Publish date: 23 September, 2020
Episode #134: Support’s Relationship to Sales
Publish date: 22 October, 2020
Episode #193: The Perfect Support Email
Publish date: 14 April, 2021
Episode #210: Fireside with Nicholas Zeisler
Publish date: 2 July, 2021
Vitally asked me “17 Questions on the Future of Customer Success” Complete write-up here
Publish date: 23 November, 2021
It seems a million years, and Founders Live has come a long way. This was me and Nick way back on his podcast…
Publish date: 18 October, 2020
Ben Goodey had me on Sentisum‘s Support Insights podcast. He even has a write-up on some questions I’d answered, too.
Publish date: 30 October, 2020
Here’s a written Q&A I did with CX Buzz.
Publish date: 27 March, 2021
I was on Engati’s podcast talking CX measures with Veneet Shajn.
Publish date: 7 February, 2021
I highly recommend Gavin Scott‘s Customer Service Gold Dust podcast…not just my episode!
Publish date: 28 July, 2021
I was a guest on the vivacious Supriya Sharma‘s CX…Oh! podcast. She even has soothing music in the background no doubt an attempt to take the edge of my mania!
Publish date: 27 June, 2021
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