here’s a collection of media appearances and other sundry places i’ve popped up
while you’re here, head over to the blog and check out my most recent posts
When I was coming up learning about CX, I listened to the Experience This! podcast with Dan Gingiss and Joey Coleman. Then I was on it!
Publish date: 21 December, 2021
My great friend, Sarah Hatter had me on her ElevateCX show and we got…a little off track!
Publish date: 14 February, 2023
Here’s me with the incomparable Christa Heibel chatting about Brand Alignment for her show, Contact Center Conversations.
Publish date: 25 January, 2023
I was super-excited (like, almost beside myself!) to have been invited to be the keynote speaker for the Professional Association for Customer Engagement (PACE) Annual Convention and Expo in the fall of 2021. Regrettably, we had to switch to online, but as a result, we now have a digital version of the event!
Original event date, 27 October, 2021
Here’s me on my good friend Rick Denton‘s “CX Passport” podcast.
Publish date: 29 June, 2021 (and I re-ran on 8 March, 2022)
I was one of Nick Glimsdahl‘s earliest guests on his “Press 1 For Nick” podcast:
Publish date: 7 August, 2020
I had a wonderful conversation with my friend Mary Drumond from Worthix
Publish date: 8 November, 2021
I was thrilled to be on the one-and-only Fireside Chats Without the Fires podcast. Here Neal and Paul and I go over a lot of what ended up in my book.
Publish date: 9 March, 2021
The lovely and gracious Charlotte Ward has had me on her podcast enough times she should have her own page here! She even did a written Q&A with me once.
I was on Darshan Mehta‘s then-kinda-new podcast, “Getting to Aha” where we discussed the book and my approach to CX.
Publish date: 8 July, 2022
Danna Olivo has a lot of stuff going on. I was glad she took a minute and had me on her “Charged-Up Studio” podcast recently.
Publish date: 21 June, 2022
Vitally asked me “17 Questions on the Future of Customer Success” Complete write-up here
Publish date: 23 November, 2021
It seems a million years, and Founders Live has come a long way. This was me and Nick way back on his podcast…
Publish date: 18 October, 2020
Ben Goodey had me on Sentisum‘s Support Insights podcast. He even has a write-up on some questions I’d answered, too.
Publish date: 30 October, 2020
I highly recommend Gavin Scott‘s Customer Service Gold Dust podcast…not just my episode!
Publish date: 28 July, 2021
I was a guest on the vivacious Supriya Sharma‘s CX…Oh! podcast. She even has soothing music in the background no doubt an attempt to take the edge of my mania!
Publish date: 27 June, 2021