let’s design your cx solution
see the offerings below or suggest what works best for you
we want an office of the customer
we want help “doing cx”
we want project consultation
office of the customer package
fractional chief customer officer
a la carte
What you get
As a deliverable, a fully staffed and functional Office of the Customer and recruitment and placement of your “Forever CCO”
Adjunct leadership and oversight of programming for Insights, PE, and CX Culture
Training, workshops, PM, assessments, VoC/PE/Culture projects
what z brings
Oversee staffing / hiring / chartering / execution of Office of the Customer and installment of fulltime Chief Customer Officer
Sits as ELT member, overseeing Chief Customer Officer functions (Insights/CX/CX Culture) on a predetermined parttime basis
Facilitation, PM, audits, assessments, mentoring, speaking…
how billing works
Initial assessment charge and
Fortnightly for length of contract
Percentage of full-time for length of contract
Per engagement / project / event
typical engagement length
Typically 2 – to – 3 quarters
As long as we’d like (monthly or quarterly contract)
Varies: Hourly to project
