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Improving CX: UP and IN

It’s not always easy to get through the din of corporate metrics.  But as a CX professional, it’s our responsibility not only to take them seriously ourselves, but to drive awareness and interest in them within our organizations.  With financial and operational KPIs front-and-center, Chief Customer Officers and their teams have a unique challenge to [...]

By |2020-08-29T19:45:03+00:00July 13th, 2020|CX Strategy, CX Thoughts, Measures & Metrics, ROI of CX|Comments Off on Improving CX: UP and IN
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