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Good for your Customers doesn’t have to be bad for you

I’ve mentioned before that those of us in the CX profession are both the best and the worst Customers:  the best because we are sympathetic to those in the Customer-facing trades, but also the worst because we expect so much and are always on the lookout for improvement opportunities—even if they’re opportunities for others to improve.  [...]

By |2022-03-09T15:56:05+00:00March 9th, 2022|CX Culture, CX Strategy, CX Thoughts|0 Comments
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