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Leave Me Alone as the next CX

I write a lot (these days, at least, it seems) about cars.  Last year I had a lot of interactions with my car company and other support organizations having to do with my automotive needs.  So I guess with it front of mind, it seems appropriate that this little anecdote popped into my head the [...]

By |2023-05-23T13:56:44+00:00May 23rd, 2023|Consulting, CX Strategy, CX Thoughts|Comments Off on Leave Me Alone as the next CX

Your Brand Promise is Everything

I’m not saying I’m a big shot or anything, but mine is a luxury car. Okay, to prove I’m not a big shot, I’ll concede that it’s the entry-level first-time-buying-a-luxury-car model from a certain German automaker.  And, I bought it a while ago. I’ve had it for a while.  So yes, boujie I’m not…yet (keep [...]

By |2023-05-09T13:55:42+00:00May 9th, 2023|Consulting, CX Culture, CX Strategy, CX Thoughts, Leadership|Comments Off on Your Brand Promise is Everything
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