The new book is out!  Pick it up here!

No Be There

Probably one of the worst shows streaming these days is Kobra Kai, but if you’re like me, you can’t look away.  Naturally, being a Gentleman of a Particular Age™, the original Karate Kid movie was part of my growing up, so I was curious.  In the modern iteration, the acting is atrocious, the dialog is [...]

By |2023-08-29T15:26:28+00:00August 29th, 2023|Consulting, CX Culture, CX Strategy, CX Thoughts, Process Engineering|Comments Off on No Be There

Don’t bother if you can’t get it right

My partner gets his hair cut at one of the chain “salons”.  I use the quotes because it’s not a fancy place.  There’s nothing wrong with it, but it’s a chain that you can probably guess…there are a few of them and they do fine work for a great price. His only gripe is one [...]

By |2023-08-01T15:56:25+00:00August 1st, 2023|Consulting, CX Strategy, CX Thoughts|Comments Off on Don’t bother if you can’t get it right
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