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Has CX made us worse at CX?

I began my corporate career years ago at a brand that briefly became famous (infamous, for sure…so much so that I could probably name names without repercussion…they’ve long since learned the lesson anyway) for hiding the phone number for their Customer Service department.  Way back in those pre-Google days, it became almost a cultish rite [...]

By |2026-07-14T15:23:31+00:00July 14th, 2026|Consulting, CX Culture, CX Strategy, CX Thoughts, Leadership, Process Engineering|Comments Off on Has CX made us worse at CX?
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