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For a CX leader, don’t hire from within your industry

There’s a meme going around LinkedIn these days about a job posting that requires of the ideal candidate experience that’s physically impossible:  a history of use of a platform or programming language that’s longer than the language’s existence in the first place.  There’s even been a mocking job posting put up with a cascade of [...]

By |2020-09-17T13:33:10+00:00September 17th, 2020|CX Culture, CX Jobs, CX Thoughts, Leadership|Comments Off on For a CX leader, don’t hire from within your industry

What makes a CX job an actual CX Job?

When I left my last internal, corporate CX gig to go back into consulting, I wasn’t interested in taking on another full-time job. But a series of continuing interactions with recruiters and start-up founders has made me curious about it so from time to time I poke around on job boards and take a look more [...]

By |2020-05-18T15:46:23+00:00May 18th, 2020|CX Jobs, CX Thoughts|Comments Off on What makes a CX job an actual CX Job?

Hiring your CX Team

One of the most fulfilling things I’ve ever done as a leader was build a team.  Whether I’m actively looking or get a random call from a recruiter, usually the most intriguing potential aspect of a job is getting to hire people for a team.  I’ve learned a lot of lessons over the years about [...]

By |2020-08-29T19:41:08+00:00April 24th, 2020|CX Culture, CX Jobs, CX Strategy, CX Thoughts, Leadership|Comments Off on Hiring your CX Team
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