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Where’s your deli?

Here’s a random thought that occurred to me the other day.  I promise I’m going somewhere with it, though: The deli should be at the front of a grocery store.  Now, I’m in way over my head here, because I’m sure that there’s a lot that goes into the planning of the layout of such [...]

By |2021-10-28T14:46:39+00:00October 28th, 2021|CX Culture, CX Strategy, CX Thoughts|0 Comments

Easier for whom?

As an Air Force Reservist, I’m always on the lookout for the ‘military discount’ to save a buck or two.  Many brands offer a markdown of some sort:  Flash your Common Access Card (CAC, the unnecessary obviously-has-to-be-an-acronym term we use to mean, “Military ID”) at checkout, and a lot of places knock 5, 10, or [...]

By |2021-10-13T14:38:09+00:00October 13th, 2021|Consulting, CX Strategy, CX Thoughts|0 Comments

CX is about more than competence

If you manufacture widgets, you may have market dominance based on being super-duper great at making widgets.  Perhaps you’ve got a niche in a particular type of widget or a certain feature.  Likewise, if you’re a service provider and you have perfected a certain sort of experience in delivering that service to your market, you’re [...]

By |2021-10-06T15:02:17+00:00October 6th, 2021|CX Strategy, CX Thoughts|0 Comments
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