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Representative for whom?

Folks who work in your Customer-facing organizations have a lot of different names.  Agents, technicians, associates (which always makes me chuckle a little bit), service providers, and others. One that often makes me think is:  Representative. It’s curious to me because it can go either way, can’t it?  Whenever I get a ‘representative’ on the [...]

By |2024-02-06T15:26:30+00:00February 6th, 2024|Consulting, CX Culture, CX Strategy, CX Thoughts, Leadership|Comments Off on Representative for whom?
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