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Is my feedback *really* important to you?

Customer Support, Customer Service, and Customer Care (whichever you call it) tends to be a predominantly transactional existence:  Customer has a problem, question, issue, etc.; Customer contacts brand; brand helps Customer (ideally); Customer goes on about life.  And on and on. Very usually after such an interaction, the Customer is invited via an email link [...]

By |2025-06-03T14:59:03+00:00June 3rd, 2025|Consulting, CX Culture, CX Strategy, CX Thoughts, VoC|Comments Off on Is my feedback *really* important to you?
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