A while back I made hotel reservations for a big event.  Since it was a big event, not only were the prices sky-high, but bookings came with extra strings and complications.  Naturally the hotel (and likely all the others in the region) wanted to ensure maximum capacity as it’d be a real shame to leave [...]

I am asked all the time by clients and potential clients how they can improve their survey response rate.  In fact, my reply is so readily available off my hip that I’m surprised I hadn’t written about it until now, although I’m sure there are podcast episodes all over the place with me sharing this [...]