The new book is out! Pick it up here!
Have you ever complained about something and rather than the agent at the Customer Service desk or on the Customer Support line having what seems to be a well-rehearsed, often-used, ready solution to your concern, you receive instead a well-rehearsed, often-used, and ready explanation for why what’s bothering you has to be the case? Usually [...]
I recently had a series of not-terrible-but-still-irritating experiences with a major service provider. I’m a pretty loyal Customer of this company, but a few of their new procedures and rules have made dealing with them much more cumbersome and frustrating. What’s more, their Customer Support staff has been empowered really only to express their sympathy [...]
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