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Getting CX Right: 1-800 Contacts

My eye doctor recently prescribed contact lenses for my presbyopia.  When I say “lenses”, I mean lens because… well, if you’ve not heard of monovision, that’s an article for another time.  Suffice it to say, it’s a pretty interesting way for a gentleman of a particular age to avoid reading glasses. Anyway, when I went [...]

By |2026-06-24T13:21:33+00:00June 24th, 2026|Consulting, CX Strategy, CX Thoughts, Getting CX Right, Leadership|Comments Off on Getting CX Right: 1-800 Contacts

It’s how you say it

A few years ago, I ran into the following sign posted on the glass door of the steam room at my former gym (I’m no longer a member there, but I made a note of it at the time):  “No Shoes.  No Paddle Boards.  No Gym Equipment.  DO NOT pour water on the thermostat!!”  Yes, [...]

By |2026-06-09T12:17:50+00:00June 9th, 2026|Consulting, CX Culture, CX Strategy, CX Thoughts|Comments Off on It’s how you say it
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