The Book is Here! The Book is Here!
I can't believe I'm finally here... You can order the book on Amazon at this link.
Getting CX Right: Sears PartsDirect
There’s plenty of bad CX out there. But I had an experience not long ago with a company that was so good it’s inspired me to start a new feature in my writing (and new category on the blog) today called “Getting CX Right” to celebrate those organizations (naming names!) that knock it out of [...]
