More webinar! Another Reuters Events chat coming up next week!
https://twitter.com/NicholasZeisler/status/1288918625424818177
“Treat your employees right” is more than just ‘feel-good’ rhetoric
The world of CX is covered in platitudes and clichés. I don’t say that to denigrate it as a field of study and practice (quite the opposite), but rather just to acknowledge it so as to better combat empty words in favor of making actual impacts. Sometimes clichés are clichés because they’re right. One of those [...]
Reuters Events replay now available:
Reuters Events has published the replay of the webinar I moderated last week. It's the first one we've done with video (via Zoom) Check it out here:
Today’s #CXQOTD: Communicating CX feedback to executives
https://twitter.com/NicholasZeisler/status/1286388901989343232
Where do you do your best work? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1286035190851096577
More on CX ROI: Save AND make money
I have written previously a couple times about return on investment for CX. In fact, there are volumes of articles and books written about it. It’s almost as though there’s a sense of having to prove ourselves as CX professionals constantly. Now, in previous professional lives I’ve been part of PM teams and Process Improvement [...]
How do you use your NPS data? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283868997964804096
Today my buddy took on a new job–today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283494145781202945
How are you segmenting?
I once helped a company which made several different products and offered many different services build out a Voice of the Customer (VoC) program. Here were two mistakes they were making: Their first mistake was that they defined their Customers by their own products and services. One of the important concepts in your VoC program [...]
More from Incite Group and Reuters Events…also next week!
https://twitter.com/NicholasZeisler/status/1283411527622688769
