I’ll be on a podcast! Check it out this Friday
My buddy Nick Glimsdahl interviewed me recently for his podcast, and it'll be released in just a few days: https://twitter.com/NicholasZeisler/status/1290299948408414211
Close the loop on your feedback
You’ve likely heard about the concept and practice of “closing the loop” or a “closed-loop feedback” (CLF) cycle. What is it, and how does it work? There are actually a couple types of closed-loop feedback systems depending on whether you’re talking about internal or external feedback. Internal refers to an employee feedback mechanism where as [...]
More webinar! Another Reuters Events chat coming up next week!
https://twitter.com/NicholasZeisler/status/1288918625424818177
“Treat your employees right” is more than just ‘feel-good’ rhetoric
The world of CX is covered in platitudes and clichés. I don’t say that to denigrate it as a field of study and practice (quite the opposite), but rather just to acknowledge it so as to better combat empty words in favor of making actual impacts. Sometimes clichés are clichés because they’re right. One of those [...]
Reuters Events replay now available:
Reuters Events has published the replay of the webinar I moderated last week. It's the first one we've done with video (via Zoom) Check it out here:
Today’s #CXQOTD: Communicating CX feedback to executives
https://twitter.com/NicholasZeisler/status/1286388901989343232
Where do you do your best work? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1286035190851096577
More on CX ROI: Save AND make money
I have written previously a couple times about return on investment for CX. In fact, there are volumes of articles and books written about it. It’s almost as though there’s a sense of having to prove ourselves as CX professionals constantly. Now, in previous professional lives I’ve been part of PM teams and Process Improvement [...]
How do you use your NPS data? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283868997964804096
Today my buddy took on a new job–today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283494145781202945
