Reuters Events replay now available:
Reuters Events has published the replay of the webinar I moderated last week. It's the first one we've done with video (via Zoom) Check it out here:
Today’s #CXQOTD: Communicating CX feedback to executives
https://twitter.com/NicholasZeisler/status/1286388901989343232
Where do you do your best work? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1286035190851096577
More on CX ROI: Save AND make money
I have written previously a couple times about return on investment for CX. In fact, there are volumes of articles and books written about it. It’s almost as though there’s a sense of having to prove ourselves as CX professionals constantly. Now, in previous professional lives I’ve been part of PM teams and Process Improvement [...]
How do you use your NPS data? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283868997964804096
Today my buddy took on a new job–today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1283494145781202945
How are you segmenting?
I once helped a company which made several different products and offered many different services build out a Voice of the Customer (VoC) program. Here were two mistakes they were making: Their first mistake was that they defined their Customers by their own products and services. One of the important concepts in your VoC program [...]
More from Incite Group and Reuters Events…also next week!
https://twitter.com/NicholasZeisler/status/1283411527622688769
Online conference coming up next week:
https://twitter.com/NicholasZeisler/status/1283039567797518342
Improving CX: UP and IN
It’s not always easy to get through the din of corporate metrics. But as a CX professional, it’s our responsibility not only to take them seriously ourselves, but to drive awareness and interest in them within our organizations. With financial and operational KPIs front-and-center, Chief Customer Officers and their teams have a unique challenge to [...]
