What to put on your CX dashboard? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1271129242730807296
Don’t excuse it…solve it!
Customers don’t care about why you can’t get it done; they just want you to get it done. Before you say that that sounds unfair, I’m not suggesting they want you to defy the laws of physics and make the impossible possible (well…usually they don’t). Let me give you a small—yes, trivial—example: The other day [...]
VoC without surveys, and a shout-out!
My friend Jeremy Watkin wrote a blog post for CX Accelerator about ascertaining the VoC without surveys. Check it out here
Goodhart’s Law and clarity of goals
I’d written previously about Goodhart’s Law, which goes along the lines of, once a metric becomes a goal it ceases to be a good measure. Now, I choose the words “metric”, “goal”, and “measure” all deliberately because they mean slightly different things (even if their subject is the same). A measure is the most generic [...]
Is surveying “absolutely” necessary? Today’s CXQOTD
https://twitter.com/NicholasZeisler/status/1268635923211669504
CX Superpower? It’s the #CXQOTD
https://twitter.com/NicholasZeisler/status/1268324244640788481
We’ve got another Incite Group webinar coming up this week!
https://twitter.com/NicholasZeisler/status/1267824142650245126
Drive CX Consistency: Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1267506577969254400
One shot at VoC? #CXQOTD
https://twitter.com/NicholasZeisler/status/1266028292068438018
Today’s insights on the #CXQOTD
https://twitter.com/NicholasZeisler/status/1265670165770850304
