CX Superpower? It’s the #CXQOTD
https://twitter.com/NicholasZeisler/status/1268324244640788481
We’ve got another Incite Group webinar coming up this week!
https://twitter.com/NicholasZeisler/status/1267824142650245126
Drive CX Consistency: Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1267506577969254400
One shot at VoC? #CXQOTD
https://twitter.com/NicholasZeisler/status/1266028292068438018
Today’s insights on the #CXQOTD
https://twitter.com/NicholasZeisler/status/1265670165770850304
Check out the new video
Hi Friends. A couple weeks ago a good friend and business owner asked me what all this CX stuff was about. Inspired, I put together this little video. Enjoy (and share!):
Don’t try to be Zappos…Just do better than the DMV
There’s a saying in CX: You’re not only competing against your industry peers, you’re also competing against Zappos. While folks in the shoe business can take that sentiment seriously and literally, the idea is that Customers these days are getting more used to outstanding experiences from certain brands. Besides the online shoe retailer, people point [...]
Action is the reason for the VoC! #CXQOTD
https://twitter.com/NicholasZeisler/status/1263524489096093698
What makes a CX job an actual CX Job?
When I left my last internal, corporate CX gig to go back into consulting, I wasn’t interested in taking on another full-time job. But a series of continuing interactions with recruiters and start-up founders has made me curious about it so from time to time I poke around on job boards and take a look more [...]
What to do with Customer complaints… Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1260963348058738689
