I’m on another podcast
Here's the direct link: https://twitter.com/NicholasZeisler/status/1324753046660853764
Another webinar coming up, this time for the EANE
I'm honored to be invited to participate in the Employers Association of the NorthEast's WOW (Webinars on Wednesday) program. Check me out coming up next week on how to identify Waste in your day. And check out the other offerings in this series while you're at it:
CX: How it all works
In this article I’ll explain the components needed in place to elevate an organization’s Customer Experience. I won’t go too far in depth into the four parts but rather provide an overview of how they work together with a brief explanation of what they are. Following, in a continuation of this series of articles, I’ll [...]
I’m on Nick’s podcast!
Check out my episode of Nick Glimsdahl's podcast, Press 1 For Nick that we recorded a while back and went live this morning:
Where do you do your best work? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1286035190851096577
How are you segmenting?
I once helped a company which made several different products and offered many different services build out a Voice of the Customer (VoC) program. Here were two mistakes they were making: Their first mistake was that they defined their Customers by their own products and services. One of the important concepts in your VoC program [...]
Online conference coming up next week:
https://twitter.com/NicholasZeisler/status/1283039567797518342
Engendering a risk-taking culture
Business philosophers, book writers, keynote speakers, and basically anybody with an opinion on the subject will say that one key to success for an organization is to foster and encourage creativity and curiosity. That’s surely a good start, but where the rubber really meets the road and awesome things start happening is when members of [...]
