The new book is out! Pick it up here!
Appearances and events
Steve DiGioia asks a great question about your Customer-facing team members' words, but it can be representative of a more deep-seated issue: Your culture! https://twitter.com/NicholasZeisler/status/1299400038188068864
I'm honored to be invited to participate in the Employers Association of the NorthEast's WOW (Webinars on Wednesday) program. Check me out coming up next week on how to identify Waste in your day. And check out the other offerings in this series while you're at it:
Check out my episode of Nick Glimsdahl's podcast, Press 1 For Nick that we recorded a while back and went live this morning:
My buddy Nick Glimsdahl interviewed me recently for his podcast, and it'll be released in just a few days: https://twitter.com/NicholasZeisler/status/1290299948408414211
https://twitter.com/NicholasZeisler/status/1288918625424818177
Reuters Events has published the replay of the webinar I moderated last week. It's the first one we've done with video (via Zoom) Check it out here:
https://twitter.com/NicholasZeisler/status/1283411527622688769
https://twitter.com/NicholasZeisler/status/1283039567797518342
Stanley Tucci, eat your heart out! Covid weekend number 2,138 (it seems). And apropos of nothing, here’s our recipe for the perfect mojito: https://twitter.com/NicholasZeisler/status/1271973222091644930
My friend Jeremy Watkin wrote a blog post for CX Accelerator about ascertaining the VoC without surveys. Check it out here
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