Steve DiGioia asks a great question about your Customer-facing team members’ words, but it can be representative of a more deep-seated issue: Your culture!
Steve, great question… Sometimes you need to coach, and sometimes you need to take a look at your culture: Is it compassion-based, or compliance-based? https://t.co/fweEXrZikq pic.twitter.com/rNrDtx6B5y
— ✵Nicholas Zeisler (@NicholasZeisler) August 28, 2020
