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Voice of the Customer basics

This is part two of a series of posts on the four components of a good CX system.  I introduced the concept here and my first post, on CX strategic alignment, is here.  Soon I’ll write about Process Engineering and wrap up with notes on what it takes to build and maintain a Customer-centric culture. Folks [...]

By |2020-10-26T18:40:20+00:00August 14th, 2020|CX Strategy, CX Thoughts, VoC|0 Comments
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