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No, I don’t want to log in

I recently had a ridiculous interaction with one of our household service providers.  I had a general question about one of their policies and went online to check out their FAQs to see if I could get an answer.  A usual pet-peeve of mine, that endeavor was fruitless (whoever determines which questions are “frequently” asked [...]

By |2024-08-20T13:54:33+00:00August 20th, 2024|Consulting, CX Culture, CX Strategy, CX Thoughts|Comments Off on No, I don’t want to log in

Getting CX Right: Copper Mountain Resort

I posted about this way back when it happened, but I’m enjoying working from the mountains these past couple weeks, so the experience is in mind, and I figure it’s worth drawing your attention to it in a more formal manner: Copper Mountain ski resort in Summit County, Colorado, is my mountain.  I love it, [...]

By |2024-08-06T14:29:00+00:00August 6th, 2024|Consulting, CX Strategy, CX Thoughts, Getting CX Right, VoC|Comments Off on Getting CX Right: Copper Mountain Resort
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