The new book is out! Pick it up here!
Yes, you read that right… Hold on to your hats, because I’ve actually got something good to say about a recent experience I had with a cable company. Obviously, this is a very qualified Getting CX Right example: Xfinity, historically is one of the worst brands I’ve ever encountered when it comes to CX. Now, [...]
In the profession I am, I often interact with brands much more than the average Customer would. Frequently, I find myself reaching out to an organization simply to offer them feedback, not necessarily because I need help. Usually, it’s after I’ve had an interaction in which I have needed help that I’m moved to ping [...]
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