I’m on Nick’s podcast!
Check out my episode of Nick Glimsdahl's podcast, Press 1 For Nick that we recorded a while back and went live this morning:
What should your surveys look like? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1291433825902370816
Do you trust your Customers?
One important facet of efficiency and positive CX is making it easy for Customers to deal with you and navigate your processes. The reason this is important is because corporations are necessarily defensive entities: we create processes to protect our organizations from risk and loss. That protection can come in the form of cash-on-hand, liquidity, [...]
I’ll be on a podcast! Check it out this Friday
My buddy Nick Glimsdahl interviewed me recently for his podcast, and it'll be released in just a few days: https://twitter.com/NicholasZeisler/status/1290299948408414211
Close the loop on your feedback
You’ve likely heard about the concept and practice of “closing the loop” or a “closed-loop feedback” (CLF) cycle. What is it, and how does it work? There are actually a couple types of closed-loop feedback systems depending on whether you’re talking about internal or external feedback. Internal refers to an employee feedback mechanism where as [...]
More webinar! Another Reuters Events chat coming up next week!
https://twitter.com/NicholasZeisler/status/1288918625424818177
“Treat your employees right” is more than just ‘feel-good’ rhetoric
The world of CX is covered in platitudes and clichés. I don’t say that to denigrate it as a field of study and practice (quite the opposite), but rather just to acknowledge it so as to better combat empty words in favor of making actual impacts. Sometimes clichés are clichés because they’re right. One of those [...]
Reuters Events replay now available:
Reuters Events has published the replay of the webinar I moderated last week. It's the first one we've done with video (via Zoom) Check it out here:
Today’s #CXQOTD: Communicating CX feedback to executives
https://twitter.com/NicholasZeisler/status/1286388901989343232
Where do you do your best work? Today’s #CXQOTD
https://twitter.com/NicholasZeisler/status/1286035190851096577
