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Close the loop on your feedback

You’ve likely heard about the concept and practice of “closing the loop” or a “closed-loop feedback” (CLF) cycle.  What is it, and how does it work? There are actually a couple types of closed-loop feedback systems depending on whether you’re talking about internal or external feedback.  Internal refers to an employee feedback mechanism where as [...]

By |2020-08-29T19:47:14+00:00July 31st, 2020|CX Thoughts, Measures & Metrics, Process Engineering, VoC|Comments Off on Close the loop on your feedback
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