Some non-CX thoughts on Tony Hsieh
The turn in the narrative regarding Tony Hsieh’s death has been striking over the past few days as stories (like these in the Journal and Forbes) began to come to light based on accounts from those who knew him better than the rest of us who had merely admired him from afar. While the universal impression remains that it’s a shame to lose such a great mind and spirit who had so much left to offer, those who have revered Tony as an inspiration (not only to CX and business in general, but also his philanthropy, sense of community, and overall joie de vivre) having never known him personally may be left wondering: What was that all about? (more…)