More Webinar!
Register HERE: https://twitter.com/NicholasZeisler/status/1256305744011354113
Mayday #CXQOTD: “Staying” mentally fit!
https://twitter.com/NicholasZeisler/status/1256294412453154817
Be careful what you measure!
I recently fielded a question from someone regarding moving NPS ratings from 8s to 9s. I asked why that was important. It was noticeable that the question was posed in terms of numerical scores, rather than moving Passives to Promoters, so I was curious. Digging a little further I found that the source of the question [...]
Today’s #CXQOTD about agents and VoC
https://twitter.com/NicholasZeisler/status/1255901955349639171
Today’s #CXQOTD – Would you work from home? Of Course!
https://twitter.com/NicholasZeisler/status/1255526400498556929
Here’s something going on over on Twitter
As I say, apropos of nothing (Click through to check out the thread): https://twitter.com/NicholasZeisler/status/1255181827385421825
First steps toward showing ROI
On several occasions I’ve had the opportunity to share an anecdote about a leader who once, in exasperation during a conversation I was having with him about Customer-centricity sort of threw up his hands a bit and exclaimed, “well, Z, we could just give every Customer a Ferrari, then they’d be happy.” Without missing a [...]
Hiring your CX Team
One of the most fulfilling things I’ve ever done as a leader was build a team. Whether I’m actively looking or get a random call from a recruiter, usually the most intriguing potential aspect of a job is getting to hire people for a team. I’ve learned a lot of lessons over the years about [...]
Latest #CXQOTD .. NPS, what’s the value?
http://twitter.com/NicholasZeisler/status/1253357878225670146
Incite Webinar Alert! 30 April @ 11am MDT
Check out the latest webinar from Incite Group by Reuters Events headed your way next week: Register HERE! https://twitter.com/NicholasZeisler/status/1253400200212656128
