Here’s a leadership interview I did a while back…
A few weeks back I was interviewed by the great Charlotte Ward for her recurring series. Check it out here!
Engendering a risk-taking culture
Business philosophers, book writers, keynote speakers, and basically anybody with an opinion on the subject will say that one key to success for an organization is to foster and encourage creativity and curiosity. That’s surely a good start, but where the rubber really meets the road and awesome things start happening is when members of [...]
Today’s #CXQOTD .. Show some local business love!
https://twitter.com/NicholasZeisler/status/1257335348234944515
More Webinar!
Register HERE: https://twitter.com/NicholasZeisler/status/1256305744011354113
Mayday #CXQOTD: “Staying” mentally fit!
https://twitter.com/NicholasZeisler/status/1256294412453154817
Be careful what you measure!
I recently fielded a question from someone regarding moving NPS ratings from 8s to 9s. I asked why that was important. It was noticeable that the question was posed in terms of numerical scores, rather than moving Passives to Promoters, so I was curious. Digging a little further I found that the source of the question [...]
Today’s #CXQOTD about agents and VoC
https://twitter.com/NicholasZeisler/status/1255901955349639171
Today’s #CXQOTD – Would you work from home? Of Course!
https://twitter.com/NicholasZeisler/status/1255526400498556929
Here’s something going on over on Twitter
As I say, apropos of nothing (Click through to check out the thread): https://twitter.com/NicholasZeisler/status/1255181827385421825
First steps toward showing ROI
On several occasions I’ve had the opportunity to share an anecdote about a leader who once, in exasperation during a conversation I was having with him about Customer-centricity sort of threw up his hands a bit and exclaimed, “well, Z, we could just give every Customer a Ferrari, then they’d be happy.” Without missing a [...]
