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A week’s worth of #CXQOTD

I've been busy this week teaching summer session at the US Air Force Academy so haven't been posting here. But I have found the time to respond to a bunch of CX Questions of the Day: Monday, Jeremy was asking about Journey Mapping: https://twitter.com/NicholasZeisler/status/1275139506824515592 Then, Tuesday, Neal Topf popped in to sub for Jeremy with a [...]

By admin|2020-08-29T00:22:18+00:00June 27th, 2020|CX Strategy, CXQOTD, Leadership, VoC|Comments Off

Add purpose to your goals so they’re meaningful

I write a lot about understanding why you’re doing something as a means of helping you to decide what to do and how to do it. It’s an idea I’ve stolen from Simon Sinek who wrote a whole book about it in fact. His book was general and strategic but I also apply it to [...]

By admin|2020-08-29T19:44:48+00:00June 17th, 2020|CX Strategy, CX Thoughts, Measures & Metrics, VoC|Comments Off

What to put on your CX dashboard? Today’s #CXQOTD

https://twitter.com/NicholasZeisler/status/1271129242730807296

By admin|2020-06-11T17:18:23+00:00June 11th, 2020|CXQOTD, Measures & Metrics, VoC|Comments Off

VoC without surveys, and a shout-out!

My friend Jeremy Watkin wrote a blog post for CX Accelerator about ascertaining the VoC without surveys. Check it out here

By admin|2020-06-08T16:53:38+00:00June 8th, 2020|Sightings, VoC|Comments Off

Is surveying “absolutely” necessary? Today’s CXQOTD

https://twitter.com/NicholasZeisler/status/1268635923211669504

By admin|2020-06-04T20:47:15+00:00June 4th, 2020|CXQOTD, VoC|Comments Off

One shot at VoC? #CXQOTD

https://twitter.com/NicholasZeisler/status/1266028292068438018

By admin|2020-05-28T15:28:24+00:00May 28th, 2020|CXQOTD, VoC|Comments Off

Action is the reason for the VoC! #CXQOTD

https://twitter.com/NicholasZeisler/status/1263524489096093698

By admin|2020-05-21T18:02:04+00:00May 21st, 2020|CXQOTD, Process Engineering, VoC|Comments Off

What to do with Customer complaints… Today’s #CXQOTD

https://twitter.com/NicholasZeisler/status/1260963348058738689

By admin|2020-08-29T00:21:20+00:00May 14th, 2020|CXQOTD, Process Engineering, VoC|Comments Off

Alternatives to surveys? Of course! Today’s #CXQOTD

https://twitter.com/NicholasZeisler/status/1258428910938632193

By admin|2020-08-29T00:23:43+00:00May 7th, 2020|CXQOTD, VoC|Comments Off

Today’s #CXQOTD about agents and VoC

https://twitter.com/NicholasZeisler/status/1255901955349639171

By admin|2020-08-29T00:24:07+00:00April 30th, 2020|CXQOTD, Measures & Metrics, Process Engineering, VoC|Comments Off

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