I’ve been busy this week teaching summer session at the US Air Force Academy so haven’t been posting here.  But I have found the time to respond to a bunch of CX Questions of the Day:

Monday, Jeremy was asking about Journey Mapping:

Then, Tuesday, Neal Topf popped in to sub for Jeremy with a question about quality assurance:

On Thursday, Jeremy was back asking about positive Customer feedback:

And we wrapped up the week with something different:  “What are you thankful for?”