This is from a couple days ago, I forgot to post here with all the teachin’ I’ve been doing!
In the short term, you can always put profits "ahead of Customers"
But long-term, #CX is a *requirement* for profitability.
Ultimately, organizations that require making a choice between the two are already in trouble… pic.twitter.com/rA8ND2xXop
— Nicholas Zeisler, CCXP, LSSBB, CSM (@NicholasZeisler) July 6, 2020