Counter-intuitively: Don't lead with your #cx #metrics. Start with the end in mind! Then drive down to operational measures. pic.twitter.com/lGxv2K66T9
— ✵Nicholas Zeisler (@NicholasZeisler) June 11, 2020
The new book is out! Pick it up here!
© Copyright 2016-2022, Zeisler Consulting, LLC