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Today’s #CXQOTD: Communicating CX feedback to executives

I've said it before: Experience is the best teacher. Walk them through the Customers' experiences themselves (just ask @bstsvc and @JeffBezos!)
Also…make it relevant to the existing KPIs pic.twitter.com/oiCjkbv0U6

— ✵Nicholas Zeisler (@NicholasZeisler) July 23, 2020

By admin|2020-07-23T19:54:33+00:00July 23rd, 2020|CXQOTD, Leadership, Measures & Metrics, VoC|Comments Off