Customer loyalty programs, today’s CXQOTD

I'm with you on Starbucks, @jtwatkin!
And there's a counter-intuitive upside to those airline #frequentflyer programs!#cx #CXQOTD https://t.co/i2QGReVvXA pic.twitter.com/aLtfOdOrAL

— ✵Nicholas Zeisler (@NicholasZeisler) August 20, 2020