The new book is out! Pick it up here!

Today’s #CXQOTD: Is neutral feedback good?

Maybe, maybe not (how's THAT for 'neutral'?)
It's *only* valuable if you can do something with it. When you see it that way, that actual rating is meaningless in fact! pic.twitter.com/JZxP3var4n

— ✵Nicholas Zeisler (@NicholasZeisler) February 11, 2021

By admin|2021-02-11T22:37:31+00:00February 11th, 2021|CXQOTD, VoC|Comments Off