CX advice from George Lucas? #CXQOTD
Eternal advice from the ultimate guru himself:
<(-_-)> pic.twitter.com/GvCTIeIqW5— ✵Nicholas Zeisler (@NicholasZeisler) May 8, 2020
Making the best of a bad situation
There’s saturation of Covid-19/coronavirus blogging these days, so I’m mostly avoiding it. Naturally with a caveat like that, this’ll be a post about…Coronavirus of course. But this isn’t about coping or stress or health-in-a-lockdown or how-everything-will-be-different or whatnot.
Right as everything was beginning to hit, I was actually in Las Vegas speaking at a conference. Of all places, at all times, I know. It was early March, and we were right at the cusp of realizing that things were not good. Nothing had really been shut down yet, I recall talk of ‘social-distancing’ as a novelty, people were cautious about shaking hands. In all, it was a weird precipice where we all kind of had an idea that things were going to get weird and bad, but not how badly and even not really how. One thing was for sure, even before politicians started shutting our communities and states and economies down: This was going to negatively impact business.
One of my fellow participants and I struck up conversation over a drink and she said something like, “so how do you plan to take advantage of this?” She wasn’t being evil or cynical. She was just acknowledging that times of crisis often also offer opportunities. After all, it’s Warren Buffett who’s credited with saying to be fearful when people are greedy and be greedy when people are fearful. But as we spoke, she went a little deeper and said even more bluntly: “This is a dream for anybody in investor relations, don’t you think?” And she’s right. To put a finer point on it, she said, “You can try something new, a new business venture, a new product, be experimental in your business; and anything that goes wrong you can just blame on the virus.”
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Alternatives to surveys? Of course! Today’s #CXQOTD
What a great question, Jeremy!
Nothing beats personal experiences… Get out there and get your hands dirty! pic.twitter.com/mYMD1kHWNf— ✵Nicholas Zeisler (@NicholasZeisler) May 7, 2020
Here’s a leadership interview I did a while back…
A few weeks back I was interviewed by the great Charlotte Ward for her recurring series.
Check it out here!
Engendering a risk-taking culture
Business philosophers, book writers, keynote speakers, and basically anybody with an opinion on the subject will say that one key to success for an organization is to foster and encourage creativity and curiosity. That’s surely a good start, but where the rubber really meets the road and awesome things start happening is when members of an organization truly feel free to experiment and take risks. Of course as with any other theory, simply talking about it doesn’t get it done. The real show of success is breakthrough ideas and actions that are the hallmark of a culture that really does embrace risk taking.
Too many business leaders (and not just in business…in many walks of life, really) talk a big game about risk taking and entrepreneurship within their organizations but don’t really work toward fostering this character in ways that really provide a good foundation for success. As with so many marginal leaders, this comes from talking the talk but not really embracing what it takes to turn it into action. Failure is punished publicly and discussion about alternate solutions aren’t tolerated. Just get it done, they’ll say. But then, all too often leaders will intone that they want—even insist—that their teams take chances and look for opportunities to break away from the pack. But when they don’t see those results and instead go through quarter after quarter of middling performance without any tremendous successes, they far too rarely realize it’s them keeping the group back.
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Today’s #CXQOTD .. Show some local business love!
Show some love for your local businesses! #cx pic.twitter.com/6TfJ0KGEyZ
— ✵Nicholas Zeisler (@NicholasZeisler) May 4, 2020





